1. Purpose

This Payment & Cancellation Policy supplements the Opnerr Terms of Service. It governs payment processing, platform service fees, cancellations, refunds, and dispute timing related to tasks facilitated through the Opnerr platform.

2. Payment Authorization

When a task is requested and accepted, payment may be pre-authorized through Opnerr's third-party payment processor (e.g., Stripe). Funds may be temporarily held pending task completion and confirmation. Payout timing is subject to the payment processor's policies and processing timelines.

3. Platform Service Fee

Opnerr charges the Requesting User a 10% platform service fee in addition to the agreed task price. The Performing User receives the full agreed task price. Opnerr retains the service fee when the payment is captured and pays Stripe processing costs from that fee; Stripe processing costs are not deducted from the Performing User's payout. A payment canceled before capture releases the full authorized total. After capture, platform fees are generally non-refundable except in cases of verified fraud or platform error.

4. Mandatory On-Platform Payments

All payments for tasks initiated through Opnerr must be processed exclusively through the Platform. Users may not request or facilitate off-platform payment for tasks connected through Opnerr. Violation of this policy may result in suspension, termination, and recovery of unpaid platform fees.

5. Proof of Completion & Payment Release

Performing Users must upload reasonable documentation evidencing task completion. Requesting Users must review submitted proof within the designated review window (typically 48 hours). If no dispute is submitted within the review period, the task will be deemed accepted and payment may be automatically released. If a dispute is submitted within the review window, funds may be temporarily held pending review.

6. Cancellation Policy

Cancellation requests must be made through the Platform and are reviewed against the task's status and any completion proof. If Opnerr approves cancellation while payment is authorized but not captured, the full card hold is released, including the task price and platform service fee, and no payout is made to the Performing User. Once payment has been captured, refund requests are handled under the dispute process and the platform service fee is generally non-refundable except in cases of verified fraud or platform error.

• Before capture: The full authorization is canceled and released.
• After capture: Any refund is determined through the dispute process.

7. Disputes

If a dispute arises, users must submit dispute details through the Platform within the designated review window. Opnerr may review available documentation and communications but is not obligated to resolve disputes. Opnerr reserves the right to make determinations in its sole discretion. An approved post-capture refund may be full or partial. A task-price refund reduces the Performing User's payout by that amount, and the resolution states both the Requesting User's refund and the Performing User's final payout. The platform fee is included only for verified fraud or platform error and is refunded proportionally when the total charge is only partially refunded.

8. Payment Processor Delays

Opnerr is not responsible for payout delays, holds, reversals, chargebacks, or account restrictions imposed by third-party payment processors.

9. Chargebacks and Fraud

Users agree to cooperate in the event of a chargeback or fraud investigation. Opnerr may temporarily suspend accounts during investigation. Fraudulent activity may result in immediate termination.

10. Modifications

Opnerr may update this Payment & Cancellation Policy at any time. Continued use of the Platform constitutes acceptance of any changes.