1. Purpose

This Payment & Cancellation Policy supplements the Opnerr Terms of Service. It governs payment processing, platform service fees, cancellations, refunds, and dispute timing related to tasks facilitated through the Opnerr platform.

2. Payment Authorization

When a task is requested and accepted, payment may be pre-authorized through Opnerr's third-party payment processor (e.g., Stripe). Funds may be temporarily held pending task completion and confirmation. Payout timing is subject to the payment processor's policies and processing timelines.

3. Platform Service Fee

Opnerr charges a 10% platform service fee on task payments. The service fee is automatically deducted prior to payout to the Performing User. Platform fees are earned upon task acceptance and are generally non-refundable except in cases of verified fraud or platform error.

4. Mandatory On-Platform Payments

All payments for tasks initiated through Opnerr must be processed exclusively through the Platform. Users may not request or facilitate off-platform payment for tasks connected through Opnerr. Violation of this policy may result in suspension, termination, and recovery of unpaid platform fees.

5. Proof of Completion & Payment Release

Performing Users must upload reasonable documentation evidencing task completion. Requesting Users must review submitted proof within the designated review window (typically 48 hours). If no dispute is submitted within the review period, the task will be deemed accepted and payment may be automatically released. If a dispute is submitted within the review window, funds may be temporarily held pending review.

6. Cancellation Policy

Cancellations must be made through the Platform. The following general guidelines apply unless otherwise agreed between users:

• More than 24 hours before scheduled task: Full refund to Requesting User.
• Between 2-24 hours before scheduled task: 50% of task fee may be payable to Performing User.
• Less than 2 hours before scheduled task: 100% of task fee may be payable to Performing User.

Opnerr reserves the right to modify cancellation timelines as necessary.

7. Disputes

If a dispute arises, users must submit dispute details through the Platform within the designated review window. Opnerr may review available documentation and communications but is not obligated to resolve disputes. Opnerr reserves the right to make determinations in its sole discretion.

8. Payment Processor Delays

Opnerr is not responsible for payout delays, holds, reversals, chargebacks, or account restrictions imposed by third-party payment processors.

9. Chargebacks and Fraud

Users agree to cooperate in the event of a chargeback or fraud investigation. Opnerr may temporarily suspend accounts during investigation. Fraudulent activity may result in immediate termination.

10. Modifications

Opnerr may update this Payment & Cancellation Policy at any time. Continued use of the Platform constitutes acceptance of any changes.