1. Purpose

This Dispute Resolution Policy outlines the process for handling disputes between users of the Opnerr platform. Opnerr provides structured tools to facilitate task performance and payment but is not a party to user agreements.

2. What Constitutes a Dispute

A dispute may arise when:

• A Requesting User claims a task was not completed as agreed.
• A Performing User claims payment was wrongfully withheld.
• Proof-of-performance is challenged.
• Allegations of misconduct occur related to a task.

3. Dispute Submission Timeline

Disputes must be submitted within the designated review window (typically 48 hours from proof submission). Failure to submit within this period may result in automatic release of funds.

4. Required Documentation

Users must provide reasonable documentation, which may include:

• Time-stamped photos
• Messaging history
• Task details
• Supporting written explanation

Failure to provide adequate documentation may result in resolution based on available evidence.

5. Opnerr Review Process

Opnerr may review submitted documentation and platform communications. Opnerr reserves the right, but not the obligation, to make a determination in its sole discretion. Opnerr is not required to arbitrate factual disputes beyond reviewing available evidence.

6. Possible Outcomes

Possible outcomes may include:

• Release of full payment
• Partial payment adjustment
• Refund to Requesting User
• Account warning, suspension, or termination

Opnerr's determination, where made, is final within the Platform.

For a captured payment, an approved task-price refund reduces the Performing User's payout by that amount. The resolution will state the Requesting User's refund and the Performing User's final payout. The platform service fee is generally retained and is included only for verified fraud or platform error; Stripe refunds that fee proportionally when the total charge is only partially refunded.

7. Chargebacks

Users agree to cooperate in the event of a chargeback initiated through a payment processor. Opnerr may suspend accounts during investigation.

8. Limitation

Opnerr does not guarantee resolution outcomes and is not liable for losses arising from user disputes. Formal legal disputes remain subject to the Arbitration provisions in the Terms of Service.